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SebastianRamon

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Topic last checkout step creates a server error 17699 Views

last checkout step creates a server error

6 July 2012 at 12:36pm

Hi there pixeltricks and community

first of all thank you for these nice eCommerce modules. il love to work with silvercart and of course with silverstripe ;-) but i got a problem…

I did 2 installations of silvercart… first one was with my own theme and some light adjustments, the second one (to test out) was a standard install of the newest trunk (silvercart_1.2.1_full_with_silverstripe). both of them are on a subdomain and ends up in an error if i do a checkout (the email sends are ok) but after this message if i'd reload the page once again (URL/home/checkout) everything is working out as expected.

is this a know problem of some misconfigured php values? could it be some overload by sending all these emails to owner and customer?

php version is 5.2.13 (cgi)
memory_limit 100MB
max_execution_time 300
safe_mode Off


phpinfo

please feel free to try it out yourself:http://silvercart.tuk-tuk.ch

first checkout

after a reload

anyone got an idea? thanks in advance. malf_21

Re: last checkout step creates a server error

6 July 2012 at 2:41pm Last edited: 6 July 2012 2:48pm

Hi malf_21,

thanks for your feedback and your comprehensive report.

Do you have access to the error log to check if there is any useful info?

Can you change to PHP5.3 to see if the error persists?

Cheers
Ramon

Re: last checkout step creates a server error

6 July 2012 at 3:00pm Last edited: 7 July 2012 2:27pm

Hello Ramon

Thanks for your reply. I C what i can do. My Hosting Company should save my Logs during the Night so we'll have to wait a few breaths. Have a nice day.

edit I
with php 5.3.8 the error still appears.

edit II

so here is a single dump of yesterdays log. is thereanything unusual?

14:42:35 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 200 41805 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 200 26028 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /silvercart/images/icon_contact.png HTTP/1.1" 200 805 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /silvercart/images/icon_home.png HTTP/1.1" 200 803 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 200 76560 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 200 185459 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /silvercart/images/logo.png HTTP/1.1" 200 5009 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/Beispieldaten/silvercart_teaser.jpg HTTP/1.1" 200 49211 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logopaypal.jpg HTTP/1.1" 200 1883 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logoipayment.gif HTTP/1.1" 200 2014 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logoprepayment.png HTTP/1.1" 200 7116 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:35 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logosaferpay.jpg HTTP/1.1" 200 1862 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize6060-logocrossselling.png HTTP/1.1" 200 3732 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logosolr.png HTTP/1.1" 200 7555 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logopdfinvoice.jpg HTTP/1.1" 200 2458 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logovouchers.png HTTP/1.1" 200 7116 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize9090-logodhl.jpg HTTP/1.1" 200 2233 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize6060-logoekomi.jpg HTTP/1.1" 200 1460 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:36 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize6060-logoprotectedshops.jpg HTTP/1.1" 200 2521 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:56 +0200] "GET /home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2 HTTP/1.1" 200 43950 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:56 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:56 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:56 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:56 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:56 +0200] "GET /assets/Beispieldaten/_resampled/SetRatioSize200200-logocrossselling.png HTTP/1.1" 200 26356 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:42:59 +0200] "POST /home/warengruppen/marketingmodule/5/CrossSelling/customHtmlFormSubmit HTTP/1.1" 302 44231 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:00 +0200] "GET /home/warengruppen/marketingmodule/5/CrossSelling HTTP/1.1" 200 54031 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling?PHPSESSID=12e104c55dd9fa1775adaac6ffd191c2" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:00 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:00 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:00 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:00 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:04 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:04 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:04 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:04 +0200] "GET /home/checkout/ HTTP/1.1" 200 37580 "http://silvercart.tuk-tuk.ch/home/warengruppen/marketingmodule/5/CrossSelling" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:04 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:11 +0200] "POST /home/checkout/customHtmlFormSubmit HTTP/1.1" 302 877 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:12 +0200] "GET /home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren. HTTP/1.1" 200 35542 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:12 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:12 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:12 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:12 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:43:12 +0200] "GET /silvercart/images/icons/16x16_info.png HTTP/1.1" 200 389 "http://silvercart.tuk-tuk.ch/assets/_combinedfiles/content.ec.css?m=1341569845" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:03 +0200] "GET /api/v1/Member.json?Email=skoehler@pixeltricks.de HTTP/1.1" 200 456 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:04 +0200] "POST /home/registrieren/customHtmlFormSubmit HTTP/1.1" 302 1314 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:05 +0200] "GET /home/checkout/ HTTP/1.1" 200 48200 "http://silvercart.tuk-tuk.ch/home/registrieren/?backlink=%2Fhome%2Fcheckout%2F&backlinkText=Mit+meinem+Einkauf+fortfahren&optInTempText=Nach+der+Aktivierung+Ihres+Benutzerkontos+erhalten+Sie+einen+Link%2C+um+mit+Ihrem+Einkauf+fortzufahren." "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:05 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:05 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:05 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:05 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:05 +0200] "GET /silvercart/script/SilvercartAddressHolder.js?m=1329495848 HTTP/1.1" 200 1331 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:06 +0200] "GET /silvercart/images/icons/32x32_recycle_bin_empty.png HTTP/1.1" 200 660 "http://silvercart.tuk-tuk.ch/assets/_combinedfiles/content.ec.css?m=1341569845" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:06 +0200] "GET /silvercart/images/icons/32x32_notepad.png HTTP/1.1" 200 908 "http://silvercart.tuk-tuk.ch/assets/_combinedfiles/content.ec.css?m=1341569845" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:09 +0200] "POST /home/checkout/customHtmlFormSubmit HTTP/1.1" 302 681 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:10 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:10 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:10 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:10 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:11 +0200] "GET /home/checkout/ HTTP/1.1" 200 29653 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:14 +0200] "POST /home/checkout/customHtmlFormSubmit HTTP/1.1" 302 681 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:15 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:15 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:15 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:15 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:15 +0200] "GET /home/checkout/ HTTP/1.1" 200 23709 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:17 +0200] "POST /home/checkout/customHtmlFormSubmit HTTP/1.1" 302 681 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:18 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:18 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:18 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:18 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:18 +0200] "GET /home/checkout/ HTTP/1.1" 200 38509 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:36 +0200] "POST /home/checkout/customHtmlFormSubmit HTTP/1.1" 302 681 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:36 +0200] "GET /home/checkout/ HTTP/1.1" 302 707 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /home/checkout/ HTTP/1.1" 500 17810 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /sapphire/javascript/i18n.js?m=1329495848 HTTP/1.1" 200 6176 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/script/jquery.pixeltricks.forms.checkFormData.js?m=1329495848 HTTP/1.1" 200 15775 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/script/jquery.pixeltricks.forms.events.js?m=1329495848 HTTP/1.1" 200 7700 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/script/jquery.scrollTo.min.js?m=1329495848 HTTP/1.1" 200 2267 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/javascript/lang/en_US.js?m=1329495848 HTTP/1.1" 200 1967 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/script/jquery.pixeltricks.forms.validator.js?m=1329495848 HTTP/1.1" 200 20768 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/javascript/lang/de_DE.js?m=1329495848 HTTP/1.1" 200 2070 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:44:39 +0200] "GET /customhtmlform/script/jquery.js?m=1329495848 HTTP/1.1" 200 91820 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:45:30 +0200] "GET /assets/_combinedfiles/content.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:45:30 +0200] "GET /assets/_combinedfiles/base.css?m=1341569845 HTTP/1.1" 304 143 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:45:30 +0200] "GET /assets/_combinedfiles/content.ec.css?m=1341569845 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:45:30 +0200] "GET /assets/_combinedfiles/script.js?m=1341430983 HTTP/1.1" 304 144 "http://silvercart.tuk-tuk.ch/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"
14:45:30 +0200] "GET / HTTP/1.1" 200 89785 "http://silvercart.tuk-tuk.ch/home/checkout/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1"

Re: last checkout step creates a server error

7 July 2012 at 8:30pm Last edited: 7 July 2012 8:31pm

Hi malf_21,

the excerpt you posted is from the access.log. Unfortunately this is not of much helpt, since it only shows the requests that have been processed by Apache.

What we need is an excerpt of the error.log or php.log where the error messages, warnings and notices are saved that come from the PHP module. This might give us a hint if a certain module is missing or if something is wrong with the configuration or anything else.

Cheers
Ramon

Re: last checkout step creates a server error

8 July 2012 at 3:20pm Last edited: 8 July 2012 3:24pm

Guten Tag Ramon

ok found some strange things happend in the php log:

...
[08-Jul-2012 01:01:46] PHP Warning: fopen(/kunden/343775_8001/web/1910505/A1910505/silvercart/silverstripe-cache/manifestClassParse-SilvercartPaymentPrepayment_php-a5b40e6e5c6cf69f34f418c31b391985) [<a href='function.fopen'>function.fopen</a>]: failed to open stream: Permission denied in /kunden/343775_8001/web/1910505/A1910505/silvercart/sapphire/core/ManifestBuilder.php on line 465
[08-Jul-2012 01:01:47] PHP Warning: fopen(/kunden/343775_8001/web/1910505/A1910505/silvercart/silverstripe-cache/manifest-main) [<a href='function.fopen'>function.fopen</a>]: failed to open stream: Permission denied in /kunden/343775_8001/web/1910505/A1910505/silvercart/sapphire/core/ManifestBuilder.php on line 120
[08-Jul-2012 01:01:47] PHP Fatal error: Cannot write manifest file! Check permissions of /kunden/343775_8001/web/1910505/A1910505/silvercart/silverstripe-cache/manifest-main in /kunden/343775_8001/web/1910505/A1910505/silvercart/sapphire/core/ManifestBuilder.php on line 124

i check the permissions of silverstripe-cache and set it to 777 to try if its getting better but no ways. cache-folder permission is ok but the automatic created files have chmod 640 or even 600… some cache/server issues i guess. but don't know how to fix it. do you have any ideas? thanks so far. malf_21

Re: last checkout step creates a server error

8 July 2012 at 6:52pm Last edited: 8 July 2012 6:53pm

Hi malf_21,

here we got it, it's a configuration problem.

There is not much you can do about it. Your hosting provider may need to change the umask (user mask) so that new files can be written and read by the Webserver. You should get in touch with their support and show them the logfile entries.

If you can't sort this out with your hoster, we also offer webshosting packages with fanatic support that are optimized for SilverStripe and SilverCart ;-)

Cheers
Ramon

Re: last checkout step creates a server error

8 July 2012 at 8:53pm Last edited: 8 July 2012 9:06pm

Hi Ramon

OK thanks for your help. One more, hopefully last one question: Isn't it possible to use the default php tempfolder if i just got one silverstripe/silvercart installation on the server? (so i don't need to use the silverstripe-cache in my root) tia malf_21

ps. if all works out well. where can i donate you a pizza ;-)

Re: last checkout step creates a server error

9 July 2012 at 7:03am

Hi malf_21,

try

define('TEMP_FOLDER', '/full/path/to/the/temp/directory');

in your _ss_environment.php.

Cheers
Ramon

PS: If it all works out, we will find a way ;-)

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